At Tranquil tales, we are committed to providing you with high-quality products and services. However, if you are not satisfied with your purchase, our refund policy is as follows:
1. Return Request Eligibility:
Customers may request a return within 24 hours of receiving their order. To initiate a return, please contact our customer support team via mail and provide the necessary details, including your order number and reason for return.
2. Return Conditions:
- The product must be unused, in its original packaging, and in the same condition as it was delivered.
- Items that are damaged, altered, or show signs of use will not be eligible for a refund.
3. Refund Process:
- Once your return request is approved, you must ship the product back to our warehouse.
- The refund will be processed within 7 days of receiving the returned item at our warehouse, provided it meets the return conditions.
- Refunds will be credited to the original payment method used during the purchase.
4. Shipping Costs:
The customer is responsible for the return shipping costs unless the return is due to a defect or error on our part.
5. Non-Refundable Items:
Certain items, such as personalized or final-sale products, are not eligible for refunds. These exclusions will be clearly stated at the time of purchase.
For further assistance, please contact our customer support team at tranquiltales0126@gmail.com. We are here to help!
Note: This policy applies to purchases made through our official website only.