Shipping Policy

Shipping

Kolkata
•    Standard: 2- 4 working Days

Rest of India
•    Standard: 7-9 working days
•    Express: 6-8 working days

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

To start a return, you can contact us at ttweb0126@gmail.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ttweb0126@gmail.com

NOTE: We don’t accept returns on any sale or discounted items.

 
Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and Issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges                                                                                 

We do not offer any exchange services. If you’re not satisfied with the product you can return it and place an order again for a new one.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved,

•    You’ll be automatically refunded on your original payment method.
•    In case of COD, please make sure to add your bank details in my account and we will refund the balance directly to your bank account (after adjusting the COD and delivery charges).
Please remember it can take some time for your bank or credit card company to process and post the refund too.

•    If you haven’t received a refund yet, contact your debit/credit card company; it may take some time before your refund is officially posted. 
•    Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at ttweb0126@gmail.com .

Cancellations

For Cancellations please contact us within 12 hours of placing the orders online.

Requests received after dispatch details and tracking code sharing will not be cancelled.